Refund Policy

Last Updated: September 08, 2021

Thank you for choosing X-Power. We want you to be satisfied with your purchase and have a clear understanding of our return and refund process.

This Refund Policy applies to purchases made directly through the X-Power online store.

1. Return Eligibility

We accept eligible returns within 30 days of delivery unless otherwise stated on the product page, order confirmation, or applicable warranty terms.

To be eligible for a return:

• The return request must be submitted within 30 days of the delivery date.
• The product must be in reasonably new and resalable condition.
• The product must include all original accessories, manuals, parts, and packaging materials, when applicable.
• The product must not have been modified, disassembled, improperly assembled, or damaged through misuse or improper installation.
• The product must comply with all applicable return requirements provided by X-Power Customer Service.

Certain products or orders may be subject to different return conditions as described below.

2. Used or Fuel-Powered Equipment

For safety and transportation reasons, fuel-powered equipment must be properly prepared before being returned.

Generators, engines, tractors, and other fuel-powered equipment that have been operated may be subject to additional inspection requirements.

Before returning a fuel-powered product:

• All gasoline or other fuel must be completely drained.
• The fuel system should be prepared for shipment in accordance with applicable transportation and safety requirements.
• The product must be securely packaged to prevent damage during transportation.
• Customers must follow all return instructions provided by X-Power.

Do not ship a product containing gasoline, propane, diesel, or other hazardous fuel unless specifically instructed and authorized by X-Power.

X-Power reserves the right to refuse a return shipment that does not comply with applicable safety or transportation requirements.

3. Non-Defective Returns

If you return a product because you changed your mind, ordered the wrong product, no longer need the product, or for another reason that is not related to a product defect:

• The customer may be responsible for return shipping costs.
• Original shipping charges, if any, may be non-refundable.
• The product must meet the return eligibility requirements described above.
• A restocking or handling fee may apply where permitted by applicable law and where disclosed by X-Power before the return is processed.

For large, heavy, or freight-shipped equipment, return transportation costs may be substantial. Customers should contact X-Power before arranging the return of oversized equipment.

4. Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, incomplete, or contains the wrong product, please contact us as soon as possible.

For shipping damage, customers should:

1. Take clear photographs of the shipping carton and product before disposing of any packaging.
2. Document any visible damage.
3. Contact X-Power Customer Service promptly.
4. Provide the order number, product model, photographs, and a description of the issue.

Depending on the circumstances, X-Power may provide:

• Replacement parts;
• Technical support;
• A replacement product;
• A repair solution;
• A return authorization; or
• A refund.

The appropriate resolution will depend on the nature of the issue, product condition, warranty coverage, and applicable law.

5. Products That Cannot Be Returned

The following products or situations may not qualify for a standard return:

• Products that have been modified or altered without authorization;
• Products damaged through misuse, abuse, neglect, accident, improper installation, or improper maintenance;
• Products operated with incorrect fuel, contaminated fuel, or improper fluids;
• Products damaged by unauthorized repairs or modifications;
• Products damaged during transportation arranged independently by the customer;
• Products without required components or accessories;
• Products that are not returned in accordance with X-Power's return instructions;
• Products purchased from an unauthorized reseller;
• Clearance, final-sale, or specially customized products where the applicable product listing states that they are non-returnable.

This list does not limit any rights that cannot legally be excluded under applicable law.

6. Warranty Claims

A product defect may be covered by the applicable X-Power limited warranty rather than the standard return policy.

Warranty coverage may vary by product and may cover specific components, defects in materials, or defects in workmanship subject to the applicable warranty terms.

A warranty claim may require:

• Proof of purchase;
• Product model and serial number;
• Photographs or videos of the issue;
• Troubleshooting information;
• Maintenance records, where applicable; and
• Inspection or diagnosis by X-Power or an authorized service provider.

For warranty information, please refer to the warranty documentation provided with your product or contact X-Power Customer Service.

7. Return Authorization

Do not send a product back without receiving return instructions from X-Power.

Unauthorized returns may be delayed, refused, or returned to the sender.

To request a return, please contact:

X-Power Customer Service
Email: [Leo@xpowerequipment.com]
Phone: [+86-18325003405]
Business Hours: [7x24 HOURS]

Please include:

• Order number;
• Customer name;
• Product model;
• Reason for return;
• Photos or videos, if applicable; and
• A description of the issue.

8. Refund Processing

Once your returned product has been received and inspected, we will notify you whether the return has been approved.

If approved, the refund will generally be issued to the original payment method.

Please allow additional time for your bank, credit card issuer, or payment provider to process and post the refund to your account.

A refund may be reduced by applicable non-refundable shipping charges, return shipping costs, restocking fees, or other charges that were properly disclosed and are permitted by applicable law.

9. Partial Refunds

In certain circumstances, a partial refund may be issued instead of a full refund.

Examples may include:

• Missing accessories or components;
• Product damage caused after delivery;
• Signs of use beyond what is reasonably necessary to inspect the product;
• Missing or damaged original packaging;
• Unauthorized modifications; or
• Other conditions that reduce the value of the returned product.

Any deduction will be evaluated based on the condition of the returned product and applicable law.

10. Exchanges

If you need a different model, configuration, or product, please contact Customer Service.

Depending on inventory availability and the circumstances of the request, X-Power may process the transaction as a return and a new purchase rather than a direct exchange.

Price differences, shipping charges, and other applicable costs may apply.

11. Refused or Undeliverable Shipments

If an order is refused by the customer or returned to X-Power because the customer provided an incorrect or incomplete shipping address, failed to accept delivery, or otherwise caused the shipment to be returned, the customer may be responsible for applicable return transportation and handling costs.

Any remaining eligible refund will be processed after the product is received and inspected.

12. Sale and Promotional Items

Products purchased during promotional events, clearance sales, or special offers may be subject to additional return conditions.

Any special return restrictions will be disclosed on the applicable product page or promotional offer.

13. Gift Purchases

If an item was purchased as a gift and is eligible for return, the refund may be issued to the original purchaser or original payment method.

14. Policy Changes

X-Power reserves the right to update or modify this Refund Policy from time to time.

The latest version will be posted on this page with the updated date.

15. Contact Us

If you have questions regarding returns, refunds, or warranty claims, please contact us:

X-Power Customer Service
Email: [Leo@xpowerequipment.com]
Phone: [+86-18325003405]
Website: https://xpowerequipment.com/

By purchasing from X-Power, you acknowledge that you have reviewed and agree to the applicable return and refund conditions described above.